Welcome to the PartyPersona FAQ page! We’re here to ensure your costume shopping experience is as magical as the transformations our outfits provide. Below you’ll find answers to our most commonly asked questions about our products, delivery, returns, and more.

Products & Themes

Q: What types of costumes do you offer?
A: We specialise in themed costumes that let you step into different eras and characters! Our collection includes 1920s flapper dresses, 1970s disco outfits, 1980s retro styles, angelic costumes, animal onesies, circus performer outfits, national costumes from countries around the world, and plenty of accessories to complete your look.
Q: Do you offer costumes for children?
A: Absolutely! We have a dedicated “Boys” section and offer child-friendly options in many of our themed categories, including our popular “Cats & Bunnies” range perfect for younger party-goers.
Q: How can I find a specific costume?
A: You can browse our costumes by era (1920s, 1970s, 1980s), by theme (Angels, Animals, Circus, Countries of the World), or use our handy “By Letter” alphabetical browsing option to find exactly what you’re looking for!

Ordering & Payment

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Q: Is my payment information secure?
A: Absolutely! We use industry-standard encryption to protect your payment details and ensure all transactions are secure.

Delivery & Shipping

Q: Where do you deliver?
A: We ship globally to most countries! Unfortunately, we currently cannot deliver to Asia and some remote locations, but we’re working to expand our reach.
Q: What are my delivery options?
A: We offer two convenient shipping methods:
– Standard Shipping (£12.95): Delivered via DHL or FedEx within 10-15 days after dispatch
– Free Shipping: Available on orders over £50, delivered via EMS within 15-25 days after dispatch
Q: How long does order processing take?
A: We process orders within 1-2 business days after payment confirmation. You’ll receive a tracking number once your order is dispatched from our Portsmouth, UK headquarters.
Q: What if I need my costume urgently for a specific event?
A: We recommend planning ahead and ordering well before your event, especially during peak seasons like Halloween. Choose Standard Shipping for faster delivery, and remember to account for processing and potential seasonal delays.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 15-day return policy from the date of delivery. If you’re not completely satisfied with your purchase, please visit our Returns page for detailed instructions on how to initiate a return.
Q: What if my costume arrives damaged or incorrect?
A: We’re sorry to hear that! Please contact us immediately at [email protected] with your order details and photos of the issue. We’ll make it right and ensure your PartyPersona experience remains magical.

Account & Technical Issues

Q: How do I reset my password?
A: Click on the “Forgot Password” link on the login page, and we’ll send instructions to your registered email address to reset your password.
Q: How can I update my account information?
A: Log into your account and navigate to “Account Details” where you can update your personal information, shipping addresses, and communication preferences.

Still have questions? Our friendly customer service team is here to help!
Email us at: [email protected]

PartyPersona Store – Where your transformation begins and the party never ends!