Hello there, fabulous time-traveller and costume connoisseur! At PartyPersona Store, we’re all about helping you create unforgettable magical transformations, whether you’re channelling a roaring 20s flapper, a dazzling 70s disco diva, or a mystical angel. We want your journey with us—from click to costume—to be as spectacular as your final look. Here’s everything you need to know about getting your goodies and our returns policy if something isn’t *quite* right.
Shipping Your Costume Creations ✨
We can’t wait to get your chosen persona on its way to you! Here’s how our shipping works:
Order Processing:
Once you’ve placed your order and your payment is confirmed (we accept Visa, MasterCard, JCB, and PayPal), our team of costume elves gets to work. Please allow 1-2 business days for us to carefully pick, pack, and prepare your order for its journey.
Shipping Methods & Times:
We ship globally (excluding Asia and some remote areas) using trusted partners to ensure your package arrives safely.
- Standard Shipping (£12.95): Shipped via DHL or FedEx.
Your order will typically arrive within 10-15 business days after it leaves our warehouse. - Free Shipping: Available on orders over £50! Shipped via EMS.
Please allow 15-25 business days for delivery after dispatch.
Please note: Delivery times are estimates and may be affected by factors outside our control, such as customs processing.
Our Returns & Exchange Policy 🔄
We want you to be 100% thrilled with your costume. However, we understand that sometimes a sequined jumpsuit might not fit the vision, or a top hat might not sit quite right. That’s why we offer a straightforward returns and exchange process within 15 days of you receiving your items.
Is My Item Eligible for Return?
To be eligible for a return or exchange, your item must be:
- In its original, unworn, and unwashed condition.
- Packaged in its original packaging with all tags still attached.
- Accompanied by the original receipt or proof of purchase.
Non-Returnable Items:
For the health, safety, and hygiene of all our customers, we cannot accept returns on the following items:
- Accessories: This includes all hats, masks, wigs, and intimate wear.
- Costumes that have been obviously worn, altered, or are not in their original condition.
This policy helps us ensure every customer receives pristine, high-quality items for their perfect party transformation!
How to Initiate a Return or Exchange:
Follow these simple steps to start your return or exchange:
- Contact Us: Email our friendly customer service team at [email protected] within 15 days of receiving your order. Include your order number and details about the item.
- Get Authorization: We will email you a Return Authorization Number and detailed instructions.
- Pack It Up: Securely package the item with the authorization number clearly visible on the outside of the package.
- Ship It: Mail the package to our returns address. Please note: Return shipping costs are the responsibility of the customer.
Our Returns Address:
PartyPersona Store Returns
67 Palmerston Rd
Portsmouth, GB PO8H 7EC
After We Receive Your Return:
Once your return package arrives at our warehouse and is inspected:
- Refunds: We will process your refund within 5-7 business days. The refund will be credited back to your original method of payment. Please note that original shipping costs are non-refundable.
- Exchanges: We will ship out your new item as soon as the return is processed.
What If My Item Arrives Damaged? 😟
Oh no! If your costume arrives damaged or is defective, please contact us immediately at [email protected] with photos of the issue. We will gladly arrange a replacement or refund and will provide a prepaid shipping label for you to return the defective item to us.
A Note for Our International Customers 🌍
For our global party people (outside Asia and some remote areas):
- You are responsible for the cost of return shipping.
- Any customs fees or import duties paid on the original shipment are non-refundable.
- Please mark the return package as “Returned Goods” to avoid additional customs charges.
Have any questions? Don’t hesitate to reach out! Our customer service team is here to help you achieve the perfect party transformation.
Happy costuming!
The PartyPersona Store Team 🎉